What to do if your account may be compromised
Act quickly if you suspect someone else has access:
- Change your password immediately in Settings → Security — pick a strong new password you have never used elsewhere. This is the fastest way to lock out anyone using your old one.
- Log out from the account menu after changing it.
- Contact support right away and report the suspected compromise so we can help secure your account (for example by blocking it if needed).
- Review your recent activity — check your transactions and any recent profile changes for anything you didn't do, and tell support about it.
- Check your email account too — if your email was breached, secure it as well, since it's the key to many services.
There is no self-service 'log out of all devices' option yet, so changing your password plus contacting support is the recommended response. Support can never see your password — only reset it — so a reset is always safe.
- 1Change your password now via Settings → Security (use a brand-new, unique password).
- 2Log out from the account menu.
- 3Contact support immediately and report the suspected compromise.
- 4Review your transactions and recent profile changes for anything unfamiliar.
- 5Secure your email account too if you think it was accessed.
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