AlgoraMarket
Security

What to do if your account may be compromised

Act quickly if you suspect someone else has access:

  1. Change your password immediately in Settings → Security — pick a strong new password you have never used elsewhere. This is the fastest way to lock out anyone using your old one.
  2. Log out from the account menu after changing it.
  3. Contact support right away and report the suspected compromise so we can help secure your account (for example by blocking it if needed).
  4. Review your recent activity — check your transactions and any recent profile changes for anything you didn't do, and tell support about it.
  5. Check your email account too — if your email was breached, secure it as well, since it's the key to many services.

There is no self-service 'log out of all devices' option yet, so changing your password plus contacting support is the recommended response. Support can never see your password — only reset it — so a reset is always safe.

  1. 1Change your password now via Settings → Security (use a brand-new, unique password).
  2. 2Log out from the account menu.
  3. 3Contact support immediately and report the suspected compromise.
  4. 4Review your transactions and recent profile changes for anything unfamiliar.
  5. 5Secure your email account too if you think it was accessed.

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