Why login says 'Invalid email or password' or is temporarily blocked
For security, sign-in attempts are rate-limited. If there are too many failed attempts in a short window — roughly 8 tries for one account within 15 minutes, or many attempts from the same network — further logins are temporarily refused, even with the correct password. In that case, wait about 15 minutes and try again. Note that the login error is intentionally generic ('Invalid email or password'): it appears whether the email is unknown, the password is wrong, or the limit was hit, so attackers can't learn which. Also check that Caps Lock is off, that you're using the email you registered with, and that you don't have an old saved password autofilling. If you see 'Account is blocked', your account has been restricted — contact support. If you genuinely can't remember your password, request a reset via support.
- 1If you just failed several times, wait ~15 minutes before trying again.
- 2Verify Caps Lock is off and you're using the correct registered email.
- 3Clear or correct any outdated password saved by your browser's autofill.
- 4If you see 'Account is blocked', contact support.
- 5If you can't recall your password, ask support for a password reset.
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