Why is my tier different from what my deposits suggest?

Normally your tier is derived automatically from the greater of your current balance or your lifetime funded amount (approved deposits plus positive manual credits) — bonus funds are excluded. However, our team can also place your account on a specific tier manually, independent of what you've funded; this is how the invite-only Sheik tier is granted and how special arrangements are honoured. So if your tier looks higher (or lower) than your deposits alone would give, it's likely a manual placement. If you believe your tier is wrong, contact support with your deposit details and they can check whether an override is in place.