How long do withdrawals take and what do the statuses mean?
After you confirm, your withdrawal is submitted for review and moves through these statuses:
- Pending — submitted and awaiting processing by our team. Your balance has already been reduced by the amount.
- Paid — approved and sent to your wallet; you get a "Withdrawal paid" notification (with a transaction hash when available).
- Rejected — declined; the full amount is automatically refunded to your balance and you're notified with the reason.
Processing typically takes 1-24 hours on business days, and in some cases up to 1-3 business days. You can watch the status any time under Transactions, and the app sends a notification the moment it's paid or rejected.
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