My withdrawal is delayed or won't submit

A submitted withdrawal is reviewed by our team before it's sent. Processing usually takes 1-24 hours (business days) and can take up to 1-3 business days in total; you'll get a notification when it completes. There are a few reasons a withdrawal might not go through: you must be KYC-verified first (verification is required only for withdrawals); the minimum withdrawal is €50; you can have only one pending withdrawal at a time ("You already have a pending withdrawal request"), so you must wait for the current one to finish before requesting another; your balance must cover the amount ("Insufficient balance"); and the receiving wallet address must be valid for the selected coin. If none of these apply and it's well past the processing window, contact support with your withdrawal reference.