The live chat isn't working or my message won't send
A few things to know about the chat widget:
- "Message not sent. Please try again." — a temporary network/server hiccup. Your text is kept in the box so you can just press send again.
- "You're sending messages too fast. Please wait a moment." — you hit the anti-spam limit (about 20 messages a minute). Pause briefly, then continue.
- Chat button is missing — it's intentionally hidden on the mobile trading terminal so it doesn't cover the SELL/BUY controls (use another page or desktop). You may also have dismissed it earlier with the small "x" — it comes back on your next session/login, or you can reload the page.
- No reply yet — the assistant answers common questions immediately; for anything needing a person, a human replies within our support hours and you'll see a red counter on the chat button. If a message sits unanswered for a while, we post a note that a team member will follow up. Both signed-in and not-signed-in visitors can chat, and your conversation is saved so you can return to it.
- 1If a send fails, just press send again — your message text is preserved.
- 2If told you're sending too fast, wait a moment before sending the next message.
- 3On mobile, leave the trading screen (or use desktop) to see the chat button; if you hid it, reload or start a new session.
- 4For urgent issues, email [email protected] or use the Contact form as an alternative.
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